Frequently Asked Questions

Standard shipping within the US typically takes 3-7 business days. We also offer expedited options at checkout. All orders are carefully packaged to ensure your new friend arrives safely.

Currently we ship within the United States. We are working on expanding internationally -- sign up for our newsletter to be the first to know when we do.

Once your order ships, you will receive an email with a tracking number. You can also check your order status anytime by logging into your account and visiting the Orders section.

Since each piece is handmade, we begin preparing your order quickly. If you need to make changes, please contact us within 24 hours of placing your order and we will do our best to accommodate.

We carry a full range of permanent jewelry supplies including chains, clasps, charms, welders, jump rings, and starter kits. Everything you need to start or grow your permanent jewelry business.

Our chains are available in 14K gold fill, sterling silver, and rose gold fill. All materials are high-quality and designed for permanent jewelry applications.

Yes! We offer curated starter kits that include everything you need to get started with permanent jewelry, including chains, jump rings, a practice kit, and detailed instructions.

Absolutely. Our supplies are professional-grade and used by permanent jewelry artists across the country. We source only the highest quality materials for lasting results.

All sales are final. Due to the nature of our supplies, we do not accept returns or exchanges unless items arrive damaged or defective. Please review product photos and descriptions carefully before purchasing.

If your item arrives damaged during shipping, contact us at info@ccspjsupply.com within 7 days of delivery with photos of the damage. We will work with you on a replacement or resolution.

If you receive the wrong item, contact us immediately at info@ccspjsupply.com with your order number. We will send the correct item at no charge.

Yes! We offer wholesale pricing for permanent jewelry businesses. Contact us for more details on bulk ordering and wholesale accounts.

Absolutely! We can accommodate custom chain lengths for bulk orders. Contact us through our Contact page with details about your needs.

We provide resources and guides to help you get started with permanent jewelry. Check our website for tutorials and tips for permanent jewelry artists.

Click the "Sign In" button in the top right corner and select "Create Account." Having an account lets you track orders, save favorites to your wishlist, and check out faster.

We take privacy seriously. All transactions are encrypted with SSL, we never store your full payment details, and we will never sell your data to third parties. Read our full Privacy Policy for more details.

You can request account deletion by contacting us at info@ccspjsupply.com. We will process your request within 30 days and confirm once your data has been removed.