Sales Policy

We're confident you'll love our permanent jewelry. If you're not completely satisfied with your purchase, you have 30 days from the delivery date to return it for a refund. A 15% restocking fee applies to returned items (see below); damaged, defective, or incorrect items are always refunded in full.

If your item arrives damaged during shipping, contact us within 7 days of delivery at ccssupplyinfo@gmail.com with photos of the damage and your order number. We will work with you on a replacement or other resolution. Damage caused by the shipping carrier will be handled as a claim with the carrier on your behalf.

To start a return within 30 days of delivery:

1. Email us at ccssupplyinfo@gmail.com with your order number
2. Include a brief reason for the return (optional)
3. We'll provide return shipping instructions
4. Ship the item back to us in original condition
5. Once received and inspected, we process your refund

Returned items are subject to a 15% restocking fee, which is deducted from your refund. For example, on a $100 item you would be refunded $85. This fee helps cover inspection, repackaging, and restocking costs. Items that arrive damaged or defective, or orders where we shipped the wrong item, are refunded in full with no restocking fee.

For returns within the 30-day window, we cover return shipping at no cost to you. We'll email you a prepaid return label.

Once we receive and inspect your return, we process refunds within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card to process the credit (typically 3–5 business days).

If your item arrives damaged during shipping or is defective, we'll replace it or issue a full refund immediately. Please contact us within 7 days of delivery with photos of the damage and your order number at ccssupplyinfo@gmail.com.

If you receive the wrong item, we'll send the correct one immediately at no cost. Please let us know within 3 days of delivery.

Questions about returns? Email us at ccssupplyinfo@gmail.com. We respond within 24–48 hours.